Checklist for Requirement 2: Infrastructure

See the checklist below to ensure that your firm is prepared to meet the Infrastructure requirement of the Legal Services Excellence Standard.


Can you provide evidence of the following:

  • Practice management system,

  • Computerised accounting solution,

  • Training in use of case management systems,

  • Training in use of accounting systems,

  • Training of staff in software systems such as Microsoft Word, Microsoft Excel, or alternatives,

  • Training of staff in email etiquette.


Can you provide evidence of the following:

  • GDPR policies and procedures demonstrating compliance with the Law Society of Ireland ‘12 Steps’ programme,

  • Retention policies and procedures created in line with Law Society guidance,

  • Accounting policies and procedures in line with regulatory requirements,

  • Office policies and procedures on client confidentiality.,

  • Policies and procedures demonstrating compliance with AML (Anti Money Laundering).


Can you provide evidence of the following:

  • Threat model for the firm,

  • Information security policies and procedures based on the information security checklist,

  • Firm’s communications are encrypted where possible and sensitive information is always password protected if sent by email,

  • Appropriate firm training sessions on information security delivered to employees.


Can you provide evidence of the following:

  • Employee contracts include confidentiality provisions and are robust,

  • Non-employee personnel contracts include confidentiality provisions and are robust,

  • Training on firm’s confidentiality policies.


Can you provide evidence of the following:

  • Acceptable use policy for email, social media, and intranet usage.

  • Stationary meets regulatory and best practice guidance,

  • Employees have received communications-policy training.