Although responding fully to a complaint that you consider frivolous and/or vexatious might seem like a huge waste of resources, it ultimately saves time because the LSRA must deal with matters before it therefore a solicitor should engage early to avoid an unnecessary escalation.

If you have a complaint made against you, consider taking the following approach towards resolution:

• Engage as early and comprehensively as possible.

• Read and digest the information in any letter or correspondence.

• Review the disciplinary or complaints policy related to claims being made.

• Check all the details of any complaint being made.

• Think back to the event and research any relevant files.

• Prepare a response.

• Respond to any letter in a considered fashion.

• Attend any disciplinary meeting with counsel or support person, avoid attending on your own.

• Seek to resolve the complaint if possible.

Resources and supports

• Access Law Society and other supports for solicitors dealing with regulation issues

• See further information on how complaints are investigated on the Legal Services Regulatory Authority (LSRA) website

• The LSRA has also published a helpful Information Guide on Complaints